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Treating our Customers Fairly

The Financial Conduct Authority (FCA) has as one of its regulatory themes the fair treatment of customers by all regulated firms.  In practice, this concept is known as Treating Customers Fairly (TCF) under which the FSA has introduced six distinct consumer outcomes. 

Absolute Financial Services is committed to ensuring that it adheres to the FCA’s TCF requirements at all times and aims to act, in such a way that consideration is given to the fair treatment of all customers.

Specifically, Absolute Financial Services aims are to ensure that:

  • All customers can be confident that they are treated fairly and consistently at all times
  • The services provided are appropriate and meet the needs of those customers with whom it engages.
  • Information provided to customers is clear, including the provision of terms and conditions and the disclosure of all relevant charges.
  • Customers are kept appropriately and regularly informed at all times and that communications are clear and readily understood.
  • All products offered are to the standard expected by all customers and that the corresponding customer service is to an acceptable standard.
  • All staff are appropriately trained and equipped to provide an appropriate, consistent and acceptable standard of service.
  • The process for making a complaint is clear and consumers do not face any unnecessary barriers.

Senior Management regularly monitors the fair treatment of customers and instigates improvements and enhancements as necessary.

Click here for the Personal Finance Society consumer website